At Sprigs, we take customer service seriously. We hope you are completely satisfied with your items, however we understand accidents happen now and again.
All of our products ordered from our website can be returned no questions asked within 30 days of the date they were shipped to you, provided they are still in new condition with the original packaging. (Sorry postage and handling charges are non-refundable.)
If products are returned used, damaged, or without their packaging we reserve the right to charge a restocking/refurbishment fee to make the product salable again or, in rare cases refuse the return.
We do not pay for return shipping. However, if we have made an error in the shipment (shipped the wrong product or a defective product) that requires a return or exchange we will issue a call tag to get the product back and ship the replacement for free.
*Products ordered from a third party website (example:Amazon, Good Morning America) must be returned within a 15 day period.
If you need to return an item, please send it to:
45 Kensico DR
Mount Kisco, NY 10549
If you need help with your return or wish to exchange an item, we’re here to help. Please give us a call at (888) 327-2241 or, outside of the United States, +1 (914) 242-8566.
If you prefer email, please click here to use the form on our Contact Us page.